Privacy Policy

Balloon Flights Over Melbourne Pty Ltd trading as BalloonMan (“BalloonMan”, “we”, “our”, “us”) is committed to protecting the privacy and security of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


This policy explains how we collect, use, disclose, and protect your personal information. BalloonMan may update this policy from time to time, and any changes will be published on our website.

The Information We Collect

We collect only the personal information that is reasonably necessary to provide our services, manage bookings, and communicate with you. This may include:


  • Full name
  • Email address
  • Telephone number
  • Address (where required)
  • Other booking-related details


We collect this information when you:


  • Make a booking via our website, by phone, or through an authorised booking agent;
  • Enter into promotions, surveys, or competitions run by BalloonMan; or
  • Communicate with us by email, phone, or in person.


Credit Card Details

  • BalloonMan does not store credit card details.
  • All payments are processed through a secure third-party payment gateway.
  • Once your payment is processed, BalloonMan cannot access or retrieve your card details.


Surveys, promotions and competition information

When you participate in a BalloonMan survey, promotion, or competition, we may collect your name, email address, phone number, and address. This information is used only for the purpose of managing the promotion and contacting winners.

Other information we collect:

Statistical information

  • When you visit our website, we may record non-identifiable statistical information about your visit (e.g. pages viewed, time on site).
  • Our website may use cookies to enhance user experience. Cookies store information about your session preferences but do not personally identify you.
  • You can choose to disable cookies in your browser, although this may affect website functionality.


Data Security

BalloonMan takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Contact Us

If you have questions about this Privacy Policy, or if you wish to access or update your personal information, please contact:


BalloonMan – Privacy Officer

Phone: 1800 HOT AIR (1800 468 247) or +61 3 9427 0088

Email: Use our contact us page

Address: C/ PO Box 2168, Richmond VIC 3121 : Balloon Flights Over Melbourne Pty Ltd trading as BalloonMan, ABN 44 110 432 463