Please take a few minutes to read this Melbourne Passenger Guide to help explain how it all works on the day of your flight.
So you are coming on a balloon flight with us. What an experience we have in store for you
Bookings & Ticket Validity
Please check all details of the flight date and phone numbers are correct on your booking correspondence. It is important that you call us on 1800 HOT AIR (1800 468 247) or +61 3 9427 0088 if changes are required.
Bookings are available 7 days of the week.
If you have not had a date allocated to your voucher please contact our office to check availability.
Your ticket is valid for use for 12 months from date of purchase.
(Any Gift Vouchers purchased on or after 1st November 2019 are valid for a period of 3 years.)
Please book your flight to take place prior to the last month of your ticket’s validity, as ballooning is weather dependent, and may take a few attempts to get your flight, and weekends will likely not be available to tickets booked beyond their initial 12 month validity.
Call Our Office
Reconfirm Your Flight Details
Please call our office on 1800 HOT AIR (1800 468 247) or +61 3 9427 0088 between 4 and 5pm the day before your flight to reconfirm all details, including wake-up call telephone numbers. We strongly recommend that you provide us with a back up telephone number for the morning. It is your responsibility to ensure the telephone numbers provided are current and in working order.
For flights booked on a Sunday or Monday please call between 9 am and 12 Noon the day before your flight.
If you wish to cancel
or change your flight date, we require a minimum of three (3) full business days’ to replace you on a flight. Larger groups of 4 or more passengers require five (5) full business days notice to cancel. A business day does not include weekends or public holidays. Passengers failing to turn up for their flight are considered “No Shows” and will not be rebooked or refunded.
The Meeting Point
Grand Hyatt Foyer
We meet our passengers and depart as a group from the main lobby of Grand Hyatt Melbourne, on the corner of Collins and Russell Streets. (See Map). Parking is available a short walk from Grand Hyatt Melbourne, on Lansdowne St (see red line on map). All day parking is $2.20 per hour on Lansdowne St. $8.00 will run until 12.30 p.m. Parking is free on Sundays. Please allow enough time to park and get to Grand Hyatt Melbourne on time, as our departure times are strictly adhered to. We will only call you if the flight is going ahead. Please do not come to Grand Hyatt Melbourne if you have not received a wake-up call. No wake-up call confirms there is no flight for the morning. NO CALL means NO FLIGHT! Call Chris on 0418 878 818 only if you are lost or running late.
You Must Be On Time
We meet 1 hour prior to sunrise; these times will be confirmed prior to the flight. You will receive your wake up call 1 hour prior to the determined meeting time. Early calls may be requested.
Collins Kitchen, Grand Hyatt
We celebrate the occasion of our flight with a delicious fully cooked breakfast including champagne at Grand Hyatt Melbourne, corner of Russell Street and Collins Street. Family and friends are very welcome to join us for breakfast after the flight for $40.00pp.
What Clothes Should I Wear?
Don’t over dress
Ballooning is an audience participation activity so you need to dress appropriately for the morning, keep in mind we are out and about in parkland areas that may be a little wet underfoot. You are no colder once you are in the balloon than you are on the ground as the balloon travels with the wind. We recommend you bring a hat along as the burners generate a little radiant heat. Minimise baggage, the fewer items that you take on board the flight the more room you have to move in the balloon basket, bags may be left in the mini bus during your flight. High heel shoes are inappropriate and light coloured clothes are not recommended.
No Food or Drink to be taken on our bus.
Can I Bring Photographic Equipment?
Ballooning provides budding photographers with a fabulous opportunity to snap away as the balloon basket is completely stable during the flight, be sure to charge the batteries.
Safety and Comfort are number 1 priority
Balloon Flights Over Melbourne require certain weather conditions to ensure great views and we will never compromise your safety. Each morning we study Melbourne’s prevailing weather conditions, using this information we then flight plan for an hour’s flight time and determine our launch site for take off. The duration of the flight and the flight path vary daily according to the weather and wind conditions, our flights usually last about an hour. No flight path or duration can be guaranteed. Your balloon flight may be cancelled due to inclement weather conditions; you then have the opportunity to re-book another day.
Come fly with us!
Children (6 - 12 years) $328.00