HOT AIR BALLOON RIDE FAQ’S
Frequently Asked Questions
Balloon Flights Over Melbourne
Q. Why Balloon Flights Over Melbourne?
A. You will be flying with Melbourne’s most experienced team. You can rely on our Chief Pilot – Chris Shorten a Melbourne native to show you the best that Melbourne has to offer.
Q. How much does a balloon joy flight cost?
A. Your hot air balloon ride over Melbourne followed by a 5-Star Champagne Breakfast at the Grand Hyatt Per Adult is $448.00 or per Child is $328.00.
Q. Do you sell gift vouchers?
Q. How long does the balloon ride last?
A. Our flights over Melbourne average an hour in the air most mornings. An exact flight time or flight path cannot be guaranteed as hot air balloons fly with the wind.
Q. Are family and friends welcome to join the adventure?
A. Absolutely, whether they want to watch the balloon take off or join us for breakfast, ask our staff as to how we can best accommodate your needs.
Q. How long does the morning take?
A. From the time we meet you in the Main Lobby of Grand Hyatt Melbourne, to when we get back to our 5-Star Champagne breakfast, you are with us for about 4 hours. In Summer we are finishing up around 8.30 – 9.00 a.m. and in Winter, we would wrap up everything around 10.30 a.m.
Q. Where and at what time do we meet?
A. We meet our passengers in the Main Lobby of Grand Hyatt. (Corner of Collins and Russell Sts.). The meeting time is one hour prior to sunrise. Please keep in mind that sunrise times vary throughout the year; exact meeting and departure times will be clarified with you the day prior to your flight. We will call you on the morning of your flight usually one hour and fifteen minutes before the meeting and departure time. Remember you can ask for an early wake-up call if you are travelling from a suburb a little further out.
Q. Do you take bookings 7 days of the week?
A. We fly on every fine weather day, so you can make a booking for any day of the week, we can only fly when the weather permits.
Q. How many people can you take in one basket?
A. We regularly take ten passengers per basket, everybody gets a window seat, there’s plenty of room to move around and swap places during the flight. The basket is padded with suede to enhance your comfort during the flight.
Q. What happens if the weather is unfavourable and the flight is cancelled?
A. If we have decided that the weather is unsuitable for taking you up in the skies then everybody is entitled to re-book their balloon flight for another convenient time or they may receive a full refund upon request.
Q. Where does the balloon take off from?
A. Take off points are only determined on the morning of your flight when we have a full understanding of the prevailing weather conditions in Melbourne. Hot Air Balloons fly with the wind so with our local knowledge, we will determine the most appropriate launch site to take in the best of Melbourne on the day of your flight. Transportation is then provided from Grand Hyatt to the selected launch site.
Q. Where does the balloon land?
A. From the moment we launch, the pilot is maneuvering the aircraft through the various layers of air currents to determine the most suitable flight path. Only in the first ten minutes of the flight do we really make the decision as to exactly where we will be choosing to target for a landing. This mystery is what makes modern hot air balloon rides such an exciting adventure.
Q. How high do you fly?
A. Generally up to 2000 feet. It all depends on the different layers of wind directions on the day – Your pilot can steer the balloon by altering the balloon’s altitude in search of the best wind direction on the day.
Q. Can we have the flight without the champagne breakfast?
A. We thoroughly recommend the ambiance and delicious food at Grand Hyatt in the Collins Kitchen, the perfect way to celebrate your flight and chat with Chris your pilot for the morning. However, it is OK to book a flight without the breakfast at a discounted rate (please see various packages available)– or inquire at time of booking.
Q. Is it any colder up in the balloon?
A. No, you won’t feel any colder during your balloon flight than you feel on the ground. In fact because we have three enormous gas burners right above us in the balloon and as you fly with the wind, you won’t feel any wind chill. That’s why we say hot air ballooning should be compulsory in wintertime.
Q. What if I need to cancel my balloon flight?
A. If for any reason you need to cancel or change your flight date, Balloon Flights Over Melbourne/BalloonMan requires a minimum of three (3) full business days notice to refill your places on that date. A business day does not include weekends or public holidays. Group bookings of four or more passengers require a minimum of five (5) full business days notice to cancel. If we cancel a flight due to unsuitable weather, you are welcome to re-book your flight for another day or receive a full refund. Please see full Terms and Conditions.
Q. What if I do not show up for my scheduled flight?
A. Passengers failing to turn up for their flight are considered “NO SHOWS” and will not be re-booked or refunded.
Q. How long are the flight vouchers/tickets valid for?
A. Tickets are valid for 12 months for use from their date of purchase. Some flights donated by Balloon Flights Over Melbourne/ BalloonMan may have limited validity and certain conditions on their usage.