At Balloon Flights Over Melbourne (BFOM) we are committed to protecting the privacy and security of any personally identifiable information that you provide us. Personally identifiable information includes information that can be linked to a specific individual, such as name, address, phone number, or email address.
The Information We Collect
To provide our balloon flight service, we only record personally identifiable information and other information that we reasonably require to do business with you. This includes your full name, email address, telephone number and other details captured whenever a booking is created. This information is collected via our online booking form, sent to us from a booking agent organisation or collected over the phone when you call in to place a booking.
Credit Card Details
BFOM does not keep credit card details. We use a secure payment gateway to perform secure credit card transactions and as such all credit card details are entered within the these systems and are not retained on our computers - once we've entered your details and payment has been confirmed we cannot access these details again.
Surveys, promotions and competition information
Occasionally, BFOM may offer passengers or newsletter recipients an opportunity to participate in a survey, promotion or competition. Personally identifiable information collected by BFOM when you participate in a survey, promotion or competition may include your full name, email address, telephone number and street address.
Other information we collect:
When you visit the BFOM website we record general information about your visit for statistical purposes. These statistics do not contain any personally identifiable information.
We may, from time to time, use "cookies" to record session information and collect information on how you visit and access our Web pages. We collect information on the Web pages people visit in order to help us to continue improving our services.
Whom We Share Your Information With
BFOM and its associated businesses do not disclose any information to anyone unless required by law to disclose information provided by you to BFOM for the purposes of obtaining products or services from BFOM. BFOM may also disclose information against someone who poses a threat to BFOM's business interests (such as customer fraud) or whose activities could cause harm to others.
If at any time you wish to enquire about any of your personally identifiable information that is stored by BFOM please contact us.